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Frequently Asked Questions

If you have any questions, our amazing team is always here to help.

Wholesale

How much fabric do I need to order?

The minimum to order is 30 yards or 2 bolts of any fabric. If less fabric is needed, please order from our retail fabric store at www.ezfabricinc.com.

We currently offer these quantity options:

  • Bolts – 15 yards
  • Half rolls – 25 yards
  • Full rolls – 50 yards

 

Please note that the order’s final yardage may vary by a few yards.

Can I order a specific yardage amount?

If you need an exact amount of yardage, please order through our retail page at www.ezfabricinc.com.

What are your shipping costs?

Shipment costs are based on your location and your order’s size, volume and total weight. If you would like to use a preferred shipping method, please indicate so on your purchase order.

What happens once my order is shipped?

Once your order is shipped or ready for pick-up, you will receive your tracking information or pick-up instructions. Please allow 24-48 hours for the tracking to update. Once the package has left our premises, we are not liable for any lost or damaged packages.

How do I place an order?

Ordering is easy! Email us at hello@touchtextilesla.com, or call (213)745-7680 to get started. Official purchase orders are preferred but not essential. When your order is received, we will send you a confirmation sales order with your estimated total. Please allow 1 business day for a confirmation email. If you do not see one in your inbox, let us know, and we can resend it to you!

How do I pay for my order?

Accounting will contact you with your balance before processing payment. Your order will be shipped pending credit card approval.

What if there are issues with my order?

Please inspect your order as soon as you receive it! If there are any defects or flaws with the products you ordered, you must notify us within 14 days of delivery or pick-up at hello@touchtextilesla.com.

How do I contact Touch Textiles?

Do you have a question about our fabrics or ordering process? Can’t find an email from us? Please get in touch with our amazing customer care team at hello@touchtextilesla.com!

We can also be reached at:

(213)745-7680
2016 E. 15th Street, Los Angeles, CA 90021

Retail

Where can I find Touch Textile's retail store?

Head on over to www.ezfabricinc.com where you can shop all our fabrics by the yard!

Why should I shop retail?

If you are looking for an exact yardage quantity or your order is less than 30 yards, our retail store will be the better option for you. Orders are fulfilled by the yard, which allows us to cut just the right amount for you every time!

Our retail store also carries a wide selection of beautiful Silky Minky prints. Browse through our extensive print library, and find the perfect complement to your Snuggle!

What does "by the yard" mean?

“By the yard” means that every order is sold on a yard-to-yard basis and cut to order.

Can I order a retail product for wholesale?

Yes! If you would like to order more than 30 yards of a retail product, please contact us at hello@touchtextilesla.com.

Custom Fabrics

What is the minimum order for custom fabrics?

Depending on the fabric type, the minimum order quantity ranges from 500-800 yards. These are our general minimum yardage guidelines:

  • Solid colors: 500 yards
  • Tie-dye colors: 500 yards
  • Frosted colors: 800 yards
  • Patterned fabrics: 800 yards

Custom order final yardages will vary by 30-50 yards.

Will my custom orders be exclusive to me?

Custom creations, excluding faux furs, are granted a 3-month exclusivity, meaning this specific fabric or color is sold exclusively to you. If a reorder is placed within 3 months, your exclusivity will be extended for an additional 3 months.

After the exclusivity term of a custom fabric ends, Touch Textiles reserves the right to add the product to our fabric line.

For details on how to customize a faux fur item, please contact us at hello@touchtextilesla.com.

Can I collaborate with anyone on my custom design?

Touch Textiles will only accept the custom design order from one company. Any third-party collaborations on a custom design will be at the customer’s discretion. Touch Textiles assumes no responsibility for terms created outside of our original agreement with the customer.

How does the design process work?

We are creatives and love working with other equally avant-garde creatives who have a vision to innovate, inspire and influence the textile marketplace. We are fully committed to making your ideas come true.

A 30% non-refundable deposit is required before any creative work can begin. Once received, we will discuss your artistic vision and then provide you with up to two rounds of strike-off samples for your approval. If additional revisions are needed to get it just right, we will be happy to discuss these special cases with you.

By creating a custom order with us, the customer agrees that any intellectual property provided by them is within their legal rights of usage. Touch Textiles is not responsible for any third-party violations in connection with the custom content or design provided by the customer.

How does the approval process work?

All work produced by Touch Textiles is subject to final approval by you. Production on your order will not begin until approval is confirmed. Touch Textiles is not responsible for any errors made by the customer once the final approval has been given.

What is the production timeline for custom orders?

From start of production to arrival of custom orders, your general lead time is 10-12 weeks. However, unforeseen circumstances may add additional delays to your production lead time.

What happens once my order is shipped?

Once your order is shipped or ready for pick-up, you will receive your tracking information or pick-up instructions. Please allow 24-48 hours for the tracking to update. Once the package has left our premises, we are not liable for any lost or damaged packages.

How do I pay for my custom order?

A 30% non-refundable deposit is required before any creative work begins. The balance of the payment is due once the order is complete and ready to ship.

Accounting will contact you with your balance before processing payment. Your order will be shipped pending credit card approval.

How much will my custom order cost?

Please email hello@touchtextilesla.com for a quote. All price quotes are based on ocean shipments from overseas.

How do I begin a custom order?

Let’s talk! Please send us an email at hello@touchtextilesla.com. Please include your full name, company name, and your next great, big idea! We will get back to you as soon as possible. We are so excited to hear from you!

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